Tech505 Terms and Conditions

These terms and conditions apply to Tech505 customers only.

PAYMENT: Unless stated otherwise, payment for the sale of products and services are due upon receipt of invoice. For On-Line sales, payment is due before any products are shipped.

DELIVERY: If you are located in Albuquerque or within 25 miles of, delivery from Tech505 is free.  Unless otherwise noted, you are responsible for shipping charges. Risk of loss passes to you upon delivery by Tech505 to common carrier. Title to the products will pass to you upon full payment of invoice. Upon failure to pay any invoice, Tech505 may reclaim goods described on the unpaid invoice, plus costs, and attorney's fees. 

SOFTWARE SALES ARE FINAL:  All software sales are final.  Due to strictly imposedcopyright laws, Tech505 will not refund money or exchange any software purchased. If software is defective, contact the service department, you may be instructed to contact the software manufacturer.

MAIL ORDER/OUTSIDE ALBUQUERQUE: In order to obtain servive on your equipment if you are located out of the Albuquerque service area, you must do the following:

1.  Contact Tech505 help desk at 505-203-3798 to receive a Return Merchandise Authorization Number (RMA). You must provide original invoice number, shipping date, serial number, complete description of item(s) being returned and reason for return.

2.  Within ten (10) days of receiving the RMA number, ship the product, freight prepaid, with a copy of your original invoice. (proof of purchase) Write the RMA number clearly on the outside of the shipping box and mailing label. FREIGHT COLLECT OR C.O.D RETURNS WILL BE REFUSED.

RETURNS:   All items must be boxed as when purchased and must include all manuals, documentations, components, ect.  All credit
and exchanges must be approved by Tech505.  Defective parts or products will be replaced or repaired at the option of Tech505.  Refunding of defective recovery disc sets will be refunded by check only.  Any dispute or legal action arising from transactions will only be entertained within the jurisdiction of the New Mexico court systems.

TECH505 COMPUTER WARRANTY: (Computer Hardware and Peripherals limited one year)
All new Tech505 computer Systems and components are warranted against defective in materials and workmanship for a period of one year from the date of original retail purchase. If a defect is discovered during the warranty period.  Tech505 will, AT ITS OPTION, repair or replace the product at no charge to you. If the service performed is deemed to be unrelated to any defects in parts or workmanship, both travel time and service time will be billed to the customer at the current service rate.  The warranty applies only to hardware and peripheral products. Software, printers and manuals are licensed and/or warranted pursuant to separate written statements by that manufacturer.

Product failures resulting from misuse of product, electrical surges, lightning or other acts of God are not considered product defects and the repair or replacement of products under these circumstances is not considered to be part of the warranty obligation.

Unless otherwise stated on your invoice, all used inventory is warranted under limited warranty against parts and labor defects for a period of 90 days from the invoice date.

SERVICE WARRANTY:  All labor is warranted for ninety (90) days from the service date.  All new parts are warranted for One (1) year from the service date. All used parts are warranted for ninety (90) days from service date. Due to the delicate nature of computer memory (RAM) and CPU chips, these parts are not warranted unless installed by Tech505. For this reason, chip installation is provided free of charge with chip purchase. If a defect is discovered during warranty period, Tech505 will repair or replace the product at no charge to you. This warranty applies only to Tech505 computers, software, printers, other brands of computer peripherals, and manuals are licensed and /or warranted pursuant to separate written statements by the manufacturer.

This warranty applies only to you, the purchaser named on the service invoice. The warranty is not transferable. The warranty runs from the original invoice date, regardless of any repairs or replacements by Tech505. The terms of any extended warranty purchased through Tech505 will supersede the terms of this warranty.

EXCLUSIONS: This warranty is void if the product has been modified without the WRITTEN permission of Tech505; of if any serial numbers have been removed of altered and/or the warranty seal is broken. Products failures resulting from misuse of product, electrical surges, lighting or other “Acts of God” as not covered by this warranty. Tech505 is not responsible for repairing or replacing systems files or other software files on any system on which illegal or “ pirated” software has been installed. Tech505 is not responsible for software support or repair of any problem created by your installation of software that interferes with the machine configuration. Tech505 shall have no obligation to enhance or update ANY UNIT once manufactured. Service performed, including travel time, that is not covered by this warranty will be billed to you at the current service rate.

THIS WARRANTY IS IN LIEU OF ALL IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. If an implied warranty is imposed by any court, such implied warranty shall be limited in duration to one (1) year  from the date of original purchase of the product. The warranty and remedies set fourth above are exclusive and in lieu of all other,oral or written, expressed or implied. No Tech505’s dealer, agent or employee of an Tech505 is authorized to make any modifications, extensions or additions to this warranty. Tech505 is not responsible for special incidental or consequential damages resulting from any breach of warranty or under any other legal theory, including loss of profits, downtime, goodwill, damage to or replacement of equipment and property, and any cost of recovering, reprogramming or reproducing any program or date stored in or used with Tech505 products.

OBTAINING WARRANTY SERVICE: Call (505) 203-3798 to arrange for a prompt appointment.

Any dispute or legal action arising from transactions will be governed by New Mexico Law and will be decided in the courts of the State of New Mexico. The prevailing party to any action will be entitled to an award of reasonable attorneys fees and costs.